Higher Attrition Rates: Menacing The Growth Of Call Center IndustryWhile call center industry is looking forward to the unstoppable growth, attrition rates are marring its prospects. As per the data published in the leading newspaper after a statistical research of attrition rates in call center outsourcing industry it was concluded that Australian, European and Indian call centers reported 29 percent, 24 percent and 18 percent attrition respectively. On global average it came up to 24 percent. According to a research data, the attrition rate for voice-process is around 55-60 percent and 15-20 per cent for the non-voice schedules. It also predicts that there would be 1.1 million call center job requirements by the years to come whereas the shortage of around 2, 62,000 professionals dooms the call center industry this year.
As per a definition attrition attributes to the downsizing of a company in size or number. In call centers where a thumbs-up to a project takes the company a step ahead, attrition push them miles back. Other then rigorous shifts, monotony of the work, workload and physical strain or no personal life things attached to it, there are some reasons for which employees leave their call center jobs:
1) Poaching: Another big call that needs to be resolved is
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